REFUNDS + EXCHANGES

Prior to leaving our facilities, all of our products are carefully inspected before they are shipped. Due to the nature of our products we are not currently accepting any returns. However, we will replace or refund products damaged during shipment if photographic proof of damage is sent to Xquisite Komfort within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

 

SHIPPING

Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact info@xquisitekomfort.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our possession. 

Why haven't I received my package yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS and UPS are experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, please reach out to the shipping provider to create a claim, at this time we are not able to provide a replacement for any lost/stolen items. If your tracking information is showing that a label has been printed, your order has been packed and will soon be in possession of the delivery carrier. Please understand that these delays are longer than ever due to the pandemic and completely out of our control.

My tracking information has not updated, why?
Due to the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. Xquisite Komfort does not have any additional information other than what has already provided via the tracking information.